The following is a summary of the results of Client feedback received under CRA's ISO 9001:2000 Quality System Program through February 15, 2008. This is based upon more than 2,800 responses.
Specific Questions/Responses
| Adherence to Project Scope | 98% | Good/Excellent |
| Cost Effectiveness | 90% | Good/Excellent |
| Schedule & Deadline Completion | 93% | Good/Excellent |
| Responsiveness | 96% | Good/Excellent |
| Overall Performance | 96% | Good/Excellent |
| Client Expectations | 97% | Met/Exceeded |
CRA is very proud of our demonstrated success at meeting or exceeding the expectations of our Clients.
